EMPLOYEE MOTIVATION AND JOB PERFORMANCE IN AKWA IBOM STATE CIVIL SERVICE
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Abstract
Human resources are crucial to organizational success, yet many organizations struggle with managing productivity effectively, leading to significant losses. In Akwa Ibom State Civil Service, the welfare of civil servants has often been neglected, resulting in widespread feelings of demotivation, particularly among lower and middle-ranking employees. Issues such as low morale, job dissatisfaction, and frustration have emerged, exacerbated by inconsistencies in reward and motivation policies. The existing reward system has been criticized for its inadequacy in motivating the workforce, compounded by the government's failure to provide timely staff allowances, gratuities, and equitable promotions. These challenges have denigrated the image of civil servants, making the profession less appealing and prompting many to seek alternative employment. This study employed descriptive research designs. The population of this study consisted of civil servants in Akwa Ibom State Civil Service. Data for the study were collected through focused group discussion and documentary evidence. Content analysis was adopted for data analysis. The findings revealed that poor training opportunities, irregular promotions, non-payment of fringe benefits, and unattractive salary structures significantly hinder employee performance. Addressing issues of poor compensation, delayed promotions, and inadequate training, the study recommended among others transparent promotion practices, timely payment of benefits, and reviewing salary structures to align with market standards, to foster a more motivated and effective workforce
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